FitCover Collective ships directly from our International Warehouses across the globe. When you click on "Shipping Methods" in the checkout process, you'll get real-time shipping quotes for Standard and Express.
We do have an international warehouse in the Peoples Republic of China to accommodate customers across the globe. Depending on the item availability, we ship from the closest warehouse that has the product available.
At times, the courier takes time to update their Shipping Portal but rest assured that if you have received a tracking #, the item has shipped out. Normally, courier will update the shipping portal at that time it arrives to its next destination.
See how close you are to receiving your package by tracking your order using this link: Track Order or you may refer to the Shipment Confirmation email that were sent to you when we have shipped out your items.
All payments are processed via Stripe and PayPal, two of the most trusted payment gateways in the world. Both use the highest level of encryption and data security to ensure your details are protected. Stripe and PayPal securely share your order and delivery details with us, but do not share any of your sensitive payment information.
If you are not completely satisfied with your order we would be happy to offer an exchange or a Store Credit within 2 days of original receipt, as you have agreed in our Terms and Conditions prior to check out. All returns must be in new/unworn condition. Shipping is non-refundable. Please email email@example.com for return/exchange information and instructions or visit this link for reference:Return Policy Page
The majority of our items the sizes run true to its size. We generally follow US Standard Sizing with 3cm error/allowance. When in doubt, please see the sizing chart for that particular item in the product photos. If you are having issues, please contact us.
We are located on a little island called Australia. In Adelaide, South Australia to be more specific. Our Head Office is physically present in Meredith Avenue, Glengowrie, South Australia, 5044 - Currently, we are accepting orders online. But should you want to visit our head office or showroom, please feel free to contact us at firstname.lastname@example.org
This can only be done within 24 hour timeframe from the time you have placed an order.
Made a mistake with your Shipping Address? Email us at email@example.com within 24 hours of ordering. If more than 24 hours have passed since you placed the order, chances are that your order has already been processed, packed and shipped. In that case, we won't be able to make any more changes.